Terms and conditions

Security and Privacy Statement

Your Privacy Rights

We appreciate the trust you place in us, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Wood-Dowel
P.O. Box 824
Farmington, ME 04938
Phone (877) 953-6935

Outside the US: (207) 778-2051
Fax: (207) 778-6869
Email: info@wood-dowel.com

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS

Information We Collect

We may collect information (including name, address, telephone number, email address, and transaction information) when you:

Place an order from our catalogs or on our Web site
Return an item or make an exchange
Inquire about our services
Request a catalog
Receive a gift package
Create an account at www.wood-dowel.com
Sign up for Wood-Dowel email newsletter

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Using Information We Collect

At Wood-Dowel, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Send you Wood-Dowel email updates (only if you choose to receive the newsletter or notices of Sales and Special Offers. By default, these options are turned off and you will not receive emails from us that are not related to your order).
Identify your product and service preferences
Customize our communications to you
Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights

Other than sharing your shipping information with our carriers, we do not share any other information with others.

If you pay for your order using PayPal, all information you provide them such as credit card information, billing address, etc., is not shared with us. You can read PayPal’s privacy statement at PayPal

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at wood-dowel.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the newsletter and on the “My Personal Info” page in your account section on our website.

Links to Other Sites

Occasionally we may provide links on our website to other sites we think you will enjoy. These sites operate independently of Wood-Dowel and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please login to your account at wood-dowel.com and select “My personal info” in the “My Account” section.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us.