Shipping and Returns
You may experience extended delivery times due to increased demand and restrictions during the COVID-19 pandemic.
Every effort will be made to ship orders received before 2pm Eastern Time Monday-Friday that same day.
If for some reason your order will be delayed, we will notify you. If we ship you a partial shipment and backorder the remainer, we will pay the freight on the backorder when it ships.
Once your order ships, you will receive an email including a tracking number that you can use to track the progress of your shipment.
Returns and Refunds
If the reason for the return is our error or defective product, we will pay return freight and issue full credit.
Otherwise, you can return the product at your expense for a refund. A restocking charge of 10% may apply. We will not refund the freight.
You can return a product for up to 30 days from the date you purchased it. Please call us for return instructions.
Any product you return must be in the same condition you received it. If the product is damaged or modified in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
We normally ship Fedex, UPS Ground, or USPS. To arrange other shipping, or to expedite your order, please call (877) 953-6935 to place your order.
If you are located outside the continental United States, please contact us at +1 (207) 860-3029 or email us from our contact page for a freight quote and instructions.
Time in transit is given in workdays, it does not include weekends or holidays.
Fedex Time in Transit
UPS Time in Transit
USPS TIme in Transit